Document feeder jam hp printer

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• HP Community
• Printers
• LaserJet Printing
• Document Feeder Jam Error Message

Document Feeder Jam Error Message

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‎01-02-2019 11:01 AM

I'm hoping someone out there can help me! I have a Colour Laserjet Pro MFP M177fw with an error message Document Feeder Jam Clear and Reload. I have unplugged the printer, I have cleaned the intake rollers, cannot find anything on this to resolve my issue. Help!

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• HP Colour Laserjet Pro MFP M177fw

Raj1788

‎01-03-2019 03:56 PM

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Do you see any jam in the ADF?

Are you facing this issue after an update?

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clear jams in the document feeder

A Jam in the document feeder message displays on the product control panel.

1. If paper is visible in the document feeder, grasp the leading edge with both hands and slowly remove it. Figure : Remove the jammed paper
2. Lift the document feeder input tray. Figure : Lift the document-feeder input tray
3. Lift the jam-access cover. Figure : Lift the jam-access cover
4. Remove any jammed paper. Use both hands to pull out the paper to avoid tearing. Figure : Remove the jammed paper
5. Close the jam-access cover. Figure : Close the jam-access cover
6. Close the document-feeder input tray. Figure : Close the document-feeder input tray

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Raj1788
I am an HP Employee